Refund policy

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.

Only items that have been purchased directly from Narinar Online Store can be eligible for a return.

Any Narinar Online Store product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.

Goods are eligible for a return if the following are applied:

Incorrect:

The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.

Damaged:

The items is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete Narinar Online Store product.

Returned items must meet the following requirements:

  • -  The item must be shipped back to us within 7 working days upon receipt. (as proved

    by the postal or courier receipt).

  • -  You have proof of purchase (order invoice number and receipt).

  • -  Item must be in new condition and returned in its original packaging and free gifts

    received with it. All packaging must be unused, unmarked and not defaced in any manner.

- Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.

Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.

We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

  • -  Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.

  • -  Credit card refunds services, refunds will be sent to the card-issuing bank.
    Kindly contact your card-issuing bank with regards to the duration of the credit refunds.


CANCELLATION POLICY 

We understand that circumstances can change, and you may need to cancel your order with us. If you wish to cancel your order, please contact our customer service team at +6017-7171848 as soon as possible.

For cancellations made within 24 hours of placing the order, we will issue a full refund. For cancellations made after 24 hours but before the item has been shipped, we will issue a partial refund. The amount of the refund will depend on the product and its shipping status.

Once an item has been shipped, it cannot be cancelled, and you will need to follow our return policy to return the item for a refund.

Please note that some products may not be eligible for cancellation or refund due to their nature. These include digital products, customized or personalized items, and perishable goods.

We reserve the right to modify or change our cancellation policy at any time without prior notice. Please refer to this page regularly to stay updated.

Thank you for choosing our website for your purchase. If you have any questions or concerns about our cancellation policy, please feel free to contact our customer service team.